TRADELANE LLC (“we,” “our,” “us”) is committed to providing a reliable and efficient shipping experience for all customers purchasing through our website https://tradelane.us/ (the “Website”). This Shipping Policy outlines the terms and conditions regarding the shipment of orders.
Last Updated: 10.02.2025
1. Processing Time
- Orders are typically processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- In case of delays (e.g., high demand, stock availability, or unforeseen circumstances), we will notify you via email.
2. Shipping Methods & Delivery Times
We offer the following shipping options:
- Standard Shipping (U.S.): 3–7 business days
- Expedited Shipping (U.S.): 2–3 business days
- Overnight Shipping (U.S.): 1 business day (available for select locations)
Delivery times are estimates and may vary due to factors outside our control (customs clearance, carrier delays, weather conditions, etc.).
3. Shipping Rates
- Shipping costs are calculated at checkout based on order weight, dimensions, and destination.
- Free shipping promotions may be offered periodically; eligibility will be clearly displayed on the Website.
4. Order Tracking
- Once your order has shipped, you will receive an email confirmation with tracking information.
- You can track your order directly through the carrier’s website.
5. Shipping Restrictions
- We currently ship to all 50 U.S. states.
- At this time, we [do/do not] ship to PO Boxes, APO/FPO addresses, or U.S. territories.
6. Lost, Damaged, or Delayed Packages
- We are not responsible for delays caused by the carrier, customs, or other circumstances beyond our control.
- If your package is lost or arrives damaged, please contact us within 7 days of delivery. We will work with the carrier to resolve the issue.
- In case of damage, please provide photos of the package and product.
7. Incorrect Shipping Information
- Customers are responsible for providing accurate shipping details at checkout.
- We are not liable for orders shipped to incorrect addresses provided by the customer.
- If an order is returned to us due to an incorrect address, additional shipping charges may apply for resending the package.
8. Contact Us
If you have any questions regarding this Shipping Policy, please contact us at:
TRADELANE LLC
Address: 4445 GUINEVERE LANE, BARTLETT, TN 38135
Email: mckinneycarl@tradelane.us
Phone: (201) 463-3103